Talbros Infotech is a visionary organization, offering IT consulting services since 1994, We have carried out the pioneering work at time when IT was in its nascent stage, by deploying the skillful resources to several industries. Competence built through training and development of its human resources over nearly two decades, has enabled Talbros InfoTech to provide on dot customer needs. The critical gap between specific skills needed and in house resources is filled by Talbros InfoTech through its staff augmentation along with lateral hiring services and human resource consulting. 24 years of our work had made us more skillful with resources as well as technically. We not only provide skillful resources but the best of the best support in all end user devices as well as network and server support. Our resources are not just Hard workers but are Smart Workers.

SERVICES & REPUTATION WITH WORK: For the last 24 years we have been maintaining our Trust & Relationship with Tata Steel & 20 years with Hewlett Packard proving our diligence. These practices are best which is adopted from our customers.

1. Zero Tolerance:The one of the best Practice in our work that is not at all avoided which makes us disciplined and focused to our jobs.
2. Ethics policy:
• Gift Policy: No gifts should be provided directly to the any employee outside the working area, and the gifts should not be expensive or it should not be in terms of cash etc.
• Whistle Blower Policy: employees are well aware of the  policy of blowing whistle, which is employee can complain directly to superiors or follow the escalation matrix if any kind of misbehavior, partiality etc is felt or observed.
• Sexual Harassment Prevention:  females are allowed to leave the work place by the specific time limit. Every employee is responsible for the protection of the female employee present at the work place. Employees are free to talk to seniors, HR or to the directors if required.
3. Value added services: We not only provide good services but the value added services are posted for the best effort support at the location.
4. SA8000 Certified:  We are certified with SA8000 where we are proud to inform the following terms:
• International Labor Organization (ILO)
• Universal Declaration of Human Rights
• UN convention On The Rights Of a Child
• We have completed the audit for providing the requirements & audit methodology to evaluate and improve workplace condition
5. Continuous Appreciation
6. Safety Health and compliance: We keep our employees up to date with each and every safety equipment as their lives are much more valuable as it is ours.

IT INFRASTRUCTURE:

• Store hubs available at different locations of the working area for the best supports.
• We offers separate office area as well as Service area for which consists of proper befitting electrical board for technical workplace which are equal number with that of the store hubs

IT SUPPORTS & STRATEGIES:  We follow all ITIL frameworks (Information Technology Infrastructure Library) disciplines of service delivery :

• Service Level Management
• Capacity Management
• Contingency Management
• Availability Management
• IT Financial Management

1. Disaster Management: To make sure that :
• The disaster never occurs
• The guideline defines the first steps to be taken by level 1 support after learning that a (suspected) disaster has occurred.
• Aware of the responsibilities for fighting disasters
• All relevant information is readily available when a disaster occurs.
2. Service Continuity: To design appropriate and cost-justifiable continuity mechanisms and procedures to meet the agreed business continuity targets. This includes the design of risk reduction measures and recovery plans.
3. Qualities, Rank & File:
• More than 100 in strength
• Capable of proper analyzing & explication to resolve the incident.
• Quality & experienced Engineers
• Flexibility work job
• Dedication
• Trustworthy
• Ownership quality
4. Working Procedure:
• Through Escalation Matrix
• Incident Identification
• Incident Logging
• Incident Categorized
• Incident Prioritization
• Communication with user community throughout the life of the incident

We maintain:

• Proper spare management
• Dedicated persons for monitoring Real-Time & historical data to determine if our Service Level Agreement is being met & decreases our CALL HOPS and better services.
• Logistics team who help to maintain sufficient spares availability
• Backend team of 3 Resources to identify and manage calls even which are on the threshold of escalation.
• Standby for all kinds of End User Devices such as Desktop, Laptop, workstation as well as Industrial-PC.
• We provide standard products in HID (Human Input Devices).
• Proper desk with befitting raw power devices for repairing “inside” & “outside” the plant for quick / best response